Questions about your plan

Your plan allows up to the number of active items shown in the table above, and you've reached it. What's already on the menu keeps working. To add or reactivate another item, deactivate one that no longer sells (Catalog → Products) or talk to us about changing plans. Sizes of the same product don't count as items.

The import respects your plan's item limit. Rows that would go over the limit appear under "failed" with that explanation. Deactivate items you don't use, or pick a bigger plan, and import again only the missing rows.

Your plan allows up to the number of active accounts shown in the table, counting the owner and managers. Block an account you no longer use to free up a spot. If you need more accounts, let's talk about a bigger plan.

No. No order is blocked or lost. Orders above what's included come in normally and pay a fixed-amount usage fee per order (not a commission on the sale). You can see how many there were and the amount in "My plan". If it happens every month, we can look at a bigger plan, which usually pays off.

It's just a heads-up so you can plan; you can still use everything normally. In "My plan" you can see what's close to its limit.

The month's SMS pack and the extra pack have run out. SMS notifications resume next month. In the meantime orders keep going normally and the customer follows along through the order link. If you need more volume, let's talk about a bigger plan.

Tell us which plan you want and we'll arrange the change.

No. The monthly fee includes a number of orders per month. Above that, each additional order pays a fixed-amount usage fee that doesn't depend on the sale amount.

Yes, we'll connect your WhatsApp Business to your marketing and order-status flow — coming soon, with no date set. It's an optional add-on, not included in any plan, and subject to Meta approval (WABA), your business's documentation, Meta's rules and any applicable fees, and your customers' opt-in. For now, status updates go out by SMS.